Monitoring Client Status

1. Review Client Status: Client status is automatically updated in your case management software. You can review client information there or use the Quilia portal if you prefer to see it laid out differently.
   • Active: Client has logged into the app.
   • Pending: Client has not yet logged into the app.

Encouraging Client Engagement

1. Encourage Clients to Follow App Prompts: Encourage clients to follow the app’s prompts for updating their case. The Quilia app guides them to provide key information that benefits their case.

   Examples of Information Clients Can Add:

   • Case journal updates
   • Pain scores
   • Doctor appointments
   • Prior injury information
   • Wage loss

   Sample Messages:

   • "Hi [Client's Name], great to see you're active on the Quilia app! Could you please update your case journal and add any recent pain scores?"
   • "Hello [Client's Name], don't forget to log your doctor appointments and any wage loss in the Quilia app. It's crucial for your case."

Automated Messaging

1. Phase Messages: If phase messages are enabled, the client will receive a message when their case phase changes in your case management system. Messages are sent in the morning following the phase change.
   • Clients will only receive the most recent phase message. If a phase changes twice in a day, only the final phase will trigger a message.

Regular Monitoring

1. Portal Use is Optional: While the Quilia portal provides an alternate view of client data, it is not necessary to check it regularly. All information is automatically synced to your case management system.

☎️ Support

If you have any questions about this process, please don’t hesitate to contact us!

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Support Team

702-337-3127

[email protected]

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